Your privacy matters to Nousera AI.

1. Introduction

Nousera AI Corp. (“Nousera”, “we”, “our”, or “us”) provides AI-powered customer communication, sales and servicing qualification, scheduling, and operational automation tools for home service trades businesses.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, platform, integrations, voice systems, messaging systems, and related services (collectively, the “Services”).

By using the Services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

2. Information We Collect

Depending on how the Services are used, we may collect the following categories of information:

• Names
• Phone numbers
• Email addresses
• Service addresses
• Appointment and scheduling information
• Customer service inquiries and support requests
• Chat conversations and communication history
• Call recordings and call transcripts
• Voice interaction data processed through AI systems
• Account login and authentication information
• Business operational data shared through integrations
• SMS communication and reminder preferences

We may also collect technical and system information necessary to operate, secure, and improve the Services.

3. How We Use Information

We use information for purposes including:

• Providing and operating the Services
• Scheduling appointments and service calls
• Managing customer communications
• Sending SMS reminders and notifications
• Providing customer support
• Authenticating users and securing accounts
• Improving product functionality and reliability
• Integrating with third-party platforms and workflows
• Complying with legal obligations
• Detecting fraud, abuse, or security issues

Nousera may use artificial intelligence and automated systems to assist with communication routing, appointment qualification, scheduling, and customer support workflows.

4. AI and Voice Processing

Certain features of the Services may involve AI-powered voice, chat, and communication technologies.

Calls, voice interactions, chat conversations, and related communications may be recorded, transcribed, processed, and analyzed to provide scheduling, customer communication, automation, and support functionality.

Nousera does not intentionally use customer personal information or customer communication data to train public AI models operated by Nousera. However, certain third-party service providers may process data according to their own policies and contractual obligations.

5. SMS and Email Communications

By providing contact information through the Services, users may receive operational communications including appointment reminders, scheduling updates, customer service notifications, account updates, and service-related messages.

SMS messages may be delivered using third-party communication providers such as Twilio.

Users may opt out of non-essential marketing communications where applicable. Operational and transactional communications may still be sent where necessary to provide the Services.

6. Payment Processing

Nousera may use third-party payment processors, including Stripe, to process subscription payments and related transactions.

Nousera does not store full payment card information directly on its systems. Payment processing information is subject to the privacy and security practices of the applicable payment processor.

7. Third-Party Integrations and Subprocessors

Nousera may use third-party service providers, infrastructure providers, and integrations to operate the Services.

These may include:

• Vercel
• Supabase
• OpenAI
• Vapi
• Deepgram
• ElevenLabs
• Twilio
• Stripe
• Google Cloud
• Resend
• Jobber
• Housecall Pro
• ServiceTitan

These providers may process information on our behalf in connection with hosting, communications, authentication, scheduling, payment processing, AI processing, integrations, and infrastructure operations.

8. International Data Transfers

Nousera primarily uses Canadian-hosted infrastructure where reasonably available. However, certain third-party providers, subprocessors, and infrastructure services may process or store information outside of Canada, including in the United States or other jurisdictions.

When information is processed outside Canada, it may be subject to the laws of those jurisdictions and accessible to governmental, regulatory, or law enforcement authorities under applicable laws.

Nousera takes reasonable contractual, technical, and organizational measures designed to protect personal information when engaging third-party providers.

9. Data Security

Nousera uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Retention periods may vary depending on the type of information, contractual requirements, technical requirements, and applicable legal obligations.

11. Your Rights

Depending on applicable laws and jurisdiction, individuals may have rights relating to their personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where applicable
• Request information about our data practices

Requests may be submitted to:

hello@nousera.ai

12. Children’s Privacy

The Services are not intended for individuals under the age of 18. Nousera does not knowingly collect personal information from children.

13. Changes to This Privacy Policy

Nousera may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, operational practices, or technology providers.

Updated versions will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Nousera AI Corp.
hello@nousera.ai