Your privacy matters to Nousera AI.

Nousera AI Corp. (“Nousera,” “we,” “us,” “our”) is a federal Canadian corporation based in Ontario. We build AI call-agent software for Canadian field service trades — HVAC, plumbing, electrical, roofing, appliance repair, locksmith and security, general contracting, and mobile mechanics — operating in Ontario, Alberta, British Columbia, and Manitoba. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you have over it. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the ten fair information principles set out in Schedule 1 of that Act.

This policy applies to nousera.ai, any subdomains we operate, our marketing communications, and the Nousera AI call-agent service when it is live. If something here is unclear, or if you’d like to exercise any of the rights described below, write to us at hello@nousera.ai and we’ll respond within thirty days.

The short version. We collect only what we need to run our business and our service. We don’t sell your information. We use a small set of third-party providers (mostly in the United States) to actually deliver the product. You can ask us at any time what we hold about you, ask us to correct it, ask us to delete it, or complain to the Privacy Commissioner of Canada if you think we’ve gotten it wrong. The rest of this page is the long version of those four sentences.

1. Who we are and our two roles

Nousera plays two distinct roles with personal information, and the rules that apply to each are different:

When you visit our website, book a demo, email us, or become a customer of Nousera — we are the organization that decides why and how your personal information is handled. Everything in this policy applies directly.

When the Nousera AI agent answers calls or texts on behalf of one of our customer businesses — the customer business (for example, an HVAC contractor, a plumbing shop, a roofing crew, or a mobile mechanic that has signed up for Nousera) decides why and how their callers’ personal information is handled. We act as their service provider. Their privacy policy governs that data first; we apply this policy as a secondary layer of safeguards. If you’ve called a Canadian field service trades business and reached “Nousera,” and you want to know what that business does with your information, ask the business directly — or contact us and we’ll route the question to them.

2. What we collect

2.1 From visitors and prospective customers (you, on this site)

• Demo booking form: name, business email, phone number, company name, trade (HVAC, plumbing, electrical, roofing, appliance repair, locksmith, contractor, mobile mechanic, or other), and approximate calls per week if you choose to provide it.
• Email correspondence: the content of any message you send to hello@, info@, sales@, support@, or billing@ at nousera.ai, along with your email address and any signature information you include.
• Calendar invitations: the name, email, and phone number you enter when booking a demo via our Google Calendar appointment page.
• Site analytics: basic technical information your browser sends — IP address, user-agent string, referring page, and pages visited — and aggregate usage counts. We do not currently run third-party advertising trackers. If that changes, we’ll update this policy and ask for consent where required.

2.2 From customers of Nousera (businesses that subscribe to the service)

• Account information: business legal name, operating name, business address, primary contact name, email, phone.
• Configuration data you enter into the product:business hours, service area, pricing rules, intake questions, on-call escalation contacts, calendar and CRM integration credentials, voice and brand settings.
• Billing information: tax registration number (GST/HST/QST/PST), and payment method details that are tokenized and handled by our payment processor — Nousera does not store full card numbers.

2.3 From end-callers (your customers, when our AI agent answers their call)

• The caller’s phone number (from caller ID).
• Voice audio of the call, automatically transcribed to text.
• Any name, address, service description, or other details the caller provides to schedule a job or be called back.
• A short summary of the call and the outcome (booking made, message taken, escalated to owner, etc.).
• SMS messages the agent sends or receives in connection with the call.

For end-caller data, the trades business that subscribes to Nousera is the organization accountable for that information under PIPEDA. We process it under contract on their instructions, apply the safeguards described in section 6, and use it only to provide the service to that business and to maintain and improve the service itself.

3. Why we collect it (purposes)

PIPEDA requires us to identify the purposes for collecting personal information at or before the time it is collected. Here they are, in plain language:

• To respond to you. If you book a demo or email us, we use the information you provided to get back to you, run the demo, and follow up. That’s it.
• To deliver the service. Account, configuration, and call data exists so the AI agent can answer your phones, book appointments in your calendar, send confirmation texts, escalate emergencies to the right person, and so you can review what happened.
• To bill you. Tax and payment information is used to invoice the subscription correctly and remit the right amount to the right tax authority.
• To improve the service. We review aggregated, de-identified usage patterns to debug, prevent abuse, train better prompts, and decide what to build next. Where we use real call recordings or transcripts to improve the model itself, we do so only with the subscribing business’s consent and with personal details removed where practical.
• To comply with the law. We retain certain records (financial, tax, corporate) as long as the Canada Revenue Agency, the Office of the Privacy Commissioner, or other regulators require.
• To send you commercial messages — only with your express or reasonably implied consent under Canada’s Anti-Spam Legislation (CASL), and only until you ask us to stop.

We will not use your personal information for a new purpose materially different from the ones above without first asking you.

4. Consent

By submitting the demo form, emailing us, or subscribing to the service, you consent to the collection and use described above. Consent for sensitive information — for example, payment details or a recorded voice — is express. Consent for less sensitive information — for example, your business email after you’ve sent us a message from it — is implied from the context.

You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw, email hello@nousera.ai. Withdrawing consent for processing that is required to deliver the service (for example, asking us to stop storing call recordings while you remain a customer) may mean we can’t continue providing that service to you — we’ll tell you if that’s the case before acting.

5. Where your information is stored and cross-border transfer

Most of our service providers are based in the United States, which means personal information about you may be transferred to, stored in, and processed in the United States and other countries. While transferred, it is subject to the laws of those jurisdictions, including lawful access by foreign government and law-enforcement authorities. We remain accountable for that information under PIPEDA regardless of where it is processed, and we use contractual measures with each provider to require a level of protection comparable to what Canadian law requires.

If you prefer that your information be handled only by Canadian-resident providers, contact us before sharing it and we’ll tell you whether we can accommodate that for your use case.

6. How we protect it

We apply safeguards proportionate to the sensitivity of the information, including:

• Encryption in transit (TLS) for everything that crosses a network, and encryption at rest where our providers offer it.
• Two-factor authentication on the accounts we use to administer the business and the service.
• Least-privilege access — only the founders and, in future, named staff with a need to know can read customer data, and access is logged.
• A shared secret on the webhook endpoint that handles call data, with constant-time comparison to prevent spoofed requests.
• Row-level security in the database so one customer’s data cannot be queried by another customer.
• Regular review of provider security posture and incident notifications.

No system is perfectly secure. If we ever discover a real or reasonably suspected breach of security safeguards involving your personal information that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA, and we will keep a record of the breach as the law requires.

7. How long we keep it

• Demo-form and email enquiries: up to 24 months from your last contact with us, then deleted or fully de-identified, unless you’ve become a customer.
• Customer account and billing records: for the life of the subscription plus seven years after termination, to satisfy Canadian corporate and tax-record requirements.
• Call recordings and transcripts: retained for the period agreed in the customer’s subscription (default twelve months) and then deleted, unless a longer period has been requested in writing.
• Aggregated, de-identified usage data: retained indefinitely for product improvement; it cannot be linked back to an individual.

You can ask us to delete information earlier; see your rights below.

8. Your rights

Under PIPEDA you have the right to:

• Know what we hold about you. Ask us, and within thirty days we will tell you what personal information we have, where we got it, how we’ve used it, and to whom we’ve disclosed it.
• Correct it. If anything is inaccurate or incomplete, we will fix it and, where appropriate, tell third parties we shared the original with.
• Withdraw consent. See section 4.
• Request deletion. We will delete what we can; some records we must keep to comply with tax, accounting, or other legal obligations, in which case we will tell you what we kept and why.
• Complain. If you’re not satisfied with how we’ve responded, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca, by phone at 1-800-282-1376, or by mail at 30 Victoria Street, Gatineau, Quebec K1A 1H3.

To exercise any of these rights, email our Privacy Officer at hello@nousera.ai with the subject line “Privacy request.” We may need to verify your identity before acting — typically by replying from the email we already have on file for you. There is no fee for a reasonable request.

9. Children

Nousera is a business-to-business service. It is not directed at children, and we do not knowingly collect personal information from anyone under sixteen. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Cookies and similar technologies

Our marketing site uses only what is necessary to make the site work — for example, a session cookie if you submit a form. We do not currently use third-party advertising or cross-site tracking cookies. If we add analytics or marketing trackers in the future, we will update this section and present a consent mechanism where required by law.

11. Marketing communications (CASL)

If you book a demo, email us, or otherwise express interest in Nousera, we may send you commercial electronic messages — for example, a follow-up email, a product update, or an invitation to a webinar — relying on your express or reasonably implied consent under Canada’s Anti-Spam Legislation. Every such message will identify Nousera, give a working unsubscribe link, and stop being sent to you within ten business days of you asking us to stop. You can also email hello@nousera.ai with the subject line “Unsubscribe” to be removed from all commercial mailings.

12. Changes to this policy

We may update this policy as our business, the law, or our service providers change. The “Last updated” date at the top of the page will always reflect the most recent change. For material changes — adding a new category of personal information, adding a new purpose, or sending data to a new country — we will give reasonable notice in advance, by email to customers and prominently on this page for visitors.

13. Contact us

Our Privacy Officer is Miroshan Nithiyananthan, co-founder of Nousera AI Corp.

Email: hello@nousera.ai (subject line “Privacy”)
Mail: Nousera AI Corp., 59 Prairie Dunes Pl., Concord, Ontario, Canada, L4K 2E4

Federal Corporation Number 1786797-2.