Terms and Conditions for Nousera AI.

1. The Service

Nousera provides an AI-powered call agent that answers inbound calls and text messages on behalf of subscribing businesses, books appointments, sends confirmations, escalates urgent calls, and produces transcripts and summaries. The Service is designed for Canadian field service trades operating in Ontario, Alberta, British Columbia, and Manitoba — additional provinces will be added as our domain coverage expands. The Service is offered on a subscription basis once it is generally available; today the website is operating and we are accepting demo requests during a pre-launch period. Features described on the website may change as the product evolves; we won’t materially reduce a feature you’re paying for without notice.

2. Eligibility

You may use the Service if you are at least eighteen years old, you have the authority to bind the business you represent, and the business is lawfully operating in a Canadian jurisdiction — currently Ontario, Alberta, British Columbia, or Manitoba, with additional provinces added over time. The Service is not designed for individual consumers or for use outside Canada at this time.

3. Your account (when subscription is live)

You’re responsible for the accuracy of the information you provide at sign-up — business name, contact details, tax registration numbers, and so on.

You’re responsible for keeping your login credentials secure and for activity that happens under your account. If you suspect unauthorized access, tell us immediately at hello@nousera.ai.

One subscription covers one business. If you operate multiple distinct businesses, each needs its own subscription so that data is properly segmented.

4. Fees, billing, and taxes

Subscription fees are shown on the pricing page and billed in Canadian dollars, monthly in advance, unless we agree otherwise in writing. The current published tiers are Starter ($249) and Growth ($549) per month, plus tax. Pro is custom-priced to your call volume.

We may revise pricing on at least thirty days’ notice. Any increase will apply at the start of your next billing cycle after the notice period.

Subscriptions auto-renew until cancelled. You can cancel at any time from your account or by emailing us; cancellation takes effect at the end of the current billing period. We don’t pro-rate refunds for partial months unless required by law.

You’re responsible for applicable taxes — HST, GST, PST, QST as applicable. Nousera collects GST/HST under registration number 721664233RT0001 and remits it to the Canada Revenue Agency.

If a payment fails, we’ll try again and let you know. Repeated failures may result in suspension; we’ll give you reasonable opportunity to resolve before doing so.

5. Acceptable use

You agree not to use the Service to:

• Break any law that applies to you, your callers, or us — including telemarketing rules, anti-spam laws (CASL), do-not-call lists, consumer protection laws, and provincial licensing rules for trades.
• Place or generate calls that you don’t have the right to handle, including impersonating another business or operating outside a service area you are licensed for.
• Send harassing, deceptive, defamatory, or harmful messages through the Service.
• Attempt to reverse-engineer, scrape, or otherwise extract the underlying models, prompts, code, or data behind the Service, except to the limited extent applicable law permits and cannot be waived.
• Resell or sublicense the Service to a third party without our written agreement.
• Probe, scan, or test the vulnerability of the Service without our prior written permission, or interfere with its operation.

We may suspend or terminate the Service if you materially violate this section, with notice where reasonable.

6. Your data, your customers’ data

You own your data. Account information, configuration, recordings, transcripts, bookings, and other content you or your callers generate (“Customer Data”) remain yours.

You grant us a limited licence to host, process, transmit, and display Customer Data only as needed to deliver, support, secure, and improve the Service for you, and to comply with the law.

You are responsible for the lawful basis on which calls are recorded and transcribed, including any notice you must give to your own callers under PIPEDA and provincial privacy law. Our Privacy Policy describes how we handle that data on your behalf as a service provider.

You can export your data at any time during an active subscription; on termination we will provide a final export window of at least thirty days before deletion, unless you ask for a different arrangement.

7. Our intellectual property

The Service itself — including the software, the AI prompts and configurations we have created, the website design, the Nousera brand, and any documentation — is and remains the property of Nousera AI Corp. or our licensors. Nothing in these Terms transfers ownership of any of that to you. You receive a non-exclusive, non-transferable, revocable right to use the Service while your subscription is in good standing.

If you give us feedback or suggestions, you grant us a perpetual, royalty-free right to use them to improve the Service. We’ll never identify you as the source of a particular suggestion without your permission.

8. Third-party services

The Service depends on third-party providers to function — phone numbers, language models, calendar APIs, payment processors, and so on. The full list is in our Privacy Policy. We choose these providers carefully, but their availability and behaviour are not entirely within our control. If a provider has an outage or changes its terms in a way that materially affects the Service, we will let you know and work in good faith to maintain continuity. You agree that providers’ own terms may also apply to elements they provide.

9. Disclaimers

We work hard to make the Service accurate, available, and useful, but we have to be honest about its limits:

• The Service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, or fit for any particular purpose beyond what is expressly stated in these Terms.
• AI systems can produce wrong, incomplete, or unexpected output. You should review high-stakes calls — emergencies, large quotes, regulated-trade scope — and not rely on the agent as the sole decision-maker for those.
• The Service is not a 911 service and is not a substitute for emergency services. If a caller is in immediate danger, they should hang up and dial 911.
• We don’t guarantee that integrations with Jobber, Housecall Pro, Google Calendar, or any other third-party tool will be uninterrupted; integrations described as “launching with the product” are forward-looking.
• To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this section excludes liability that cannot lawfully be excluded under Canadian consumer-protection or other mandatory law.

10. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.
• Our aggregate liability arising out of or related to the Service, regardless of the cause of action, will not exceed the greater of (a) the fees you paid us in the twelve months immediately before the event giving rise to the claim, or (b) one hundred Canadian dollars.
• These limits do not apply to liability that cannot be limited by law — for example, fraud, willful misconduct, or gross negligence.

11. Indemnification

You agree to defend and indemnify Nousera against any third-party claim that arises from your unlawful use of the Service, from your breach of these Terms, or from Customer Data you brought into the Service that infringes a third party’s rights. We agree to do the same for you with respect to a third-party claim that the Service itself, as provided by us, infringes that party’s intellectual-property rights. Each of us will tell the other promptly of any covered claim and let the indemnifying party control the defence and any settlement that does not impose a non-monetary obligation on the other.

12. Term and termination

These Terms apply from the first time you use the Service and continue until terminated.

You may stop using the Service at any time. If you have a paid subscription, cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access if you materially breach these Terms, if a regulator orders us to, or if a payment fails and remains unresolved for a reasonable period. Except for cause requiring immediate action, we will give notice and an opportunity to cure where reasonable.

Either party may terminate for convenience on thirty days’ written notice.

Sections that by their nature should survive termination — fees owed, Customer Data return, intellectual property, disclaimers, limitation of liability, indemnification, governing law — will survive.

13. Changes to these Terms

We may update these Terms as the Service or the law changes. We’ll post the new version with an updated “Last updated” date. For material changes — for example, a new restriction on use, a fee structure change, or a change to dispute-resolution rules — we’ll give at least thirty days’ notice by email to customers and a prominent notice on this page for visitors. Continued use after the effective date means you accept the change; if you don’t, your remedy is to cancel.

14. Governing law and venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute arising under these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any subscription order you accept, are the entire agreement between you and Nousera for the Service, and supersede prior agreements on the same subject.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets, on notice to you.
• Severability. If a court finds any provision unenforceable, the rest stays in force and the unenforceable provision is reformed to the minimum extent necessary.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Force majeure. Neither party is liable for delay or failure due to events beyond reasonable control — natural disasters, war, civil disturbance, labour action, internet outages, acts of providers we depend on, government action.
• Language. The parties confirm their express wish that these Terms be drawn up in English. Les parties confirment leur volonté expresse que les présentes conditions soient rédigées en anglais.
• Notices. We can send notices to you at the email on your account. You can send notices to us at hello@nousera.ai, or by mail to Nousera AI Corp., 59 Prairie Dunes Pl., Concord, Ontario, Canada, L4K 2E4.

16. Contact

Questions about these Terms? Email hello@nousera.ai. We respond to legal and contractual questions within five business days.